Complaints procedure 2023

We have an open door policy and endeavour to address issues as quickly as possible. Please contact us immediately with any concerns you may have. 
 
If necessary, please follow our Complaints Procedure as described in the policy below, in line with Section 29 of the Education Act 2002. 
 
To contact the County Council if you fail to be satisfied with the school response:
 
www.northumberland.gov.uk/Education/Schools.aspx
 
Here you will find information about Northumberland schools including  how to make a complaint or compliment about a school in Northumberland.
 
https://www.gov.uk/government/publications/school-complaints-procedures/best-practice-advice-for-school-complaints-procedures-2019